hellosilvrm

  Guest Cycle There are four stages of the guest cycle. The guest cycle refers to the flow of operations that occur in a hotel from when a guest chooses a hotel, to checking out. The four stages are: Pre-arrival Stage The pre-arrival stage is a crucial stage of the guest cycle for establishments since this is where the guest decides what hotel to choose. The factors that are commonly considered by guests when choosing a tourism establishment are: Previous experiences with the establishment The establishment’s advertisements Recommendations from travel agents, friends, or business associates The establishment’s location The establishment’s name or the name of the hotel chain operation Another consideration considered by a guest is the ease of making hotel reservations. Thus, if a FO staff or the hotel’s system is incompetent when receiving reservation requests, guests might be turned off to stay at your establishment. How a front office reservation agent also describes the hotel’s s...

What is LLM? A n LLM is a type of GenAI designed to produce human-like text . The LLM's primary function is to generate contextually appropriate continuations of a given input prompt by predicting the most probable sequence of words.  A simple way to understand this is through an example. Given the prompt: “The capital of the Philippines is ______” The LLM predicts and fills in the most probably next word. This predictive mechanism enables LLMs to perform a wide range of natural language processing tasks such as summarization, translation, question answering, content generation, and dialogue simulation with a high degree of fluency and relevance. Examples of LLMs include ChatGPT, Google Gemini, DeepSeek, Microsoft Copilot, and other advanced AI chatbots.  Common LLMs in the Market ChatGPT (https://chatgpt.com/) -  Launched in November 2022, ChatGPT is a conversational AI developed by OpenAI. It quickly became one of the most widely used LLMs globally, marking a major br...

What is AI? AI stands for Artificial Intelligence.  This refers to the ability of machines to mimic human intelligence, enabling them to perform tasks such as learning, problem-solving, and decision-making. It is also the process of replicating human knowledge that involves: Building models (computer programs) trained on massive amounts of data; To perform tasks such as classification, prediction, and generation with outstanding accuracy. Simply put, it means getting computers and machines to do things that normally require human intelligence. How AI Shows Up in Daily Life? Have you ever: Used face recognition to unlock your phone? Seen spam emails automatically sorted into your spam folder? Asked Siri or Google a question? Gotten suggestions from Netflix or Spotify? That’s AI in action!   I’m not even referring to ChatGPT. Even before its rise, AI was already all around us—often operating behind the scenes , whether we noticed it or not. How Does AI Work? Take Inputs Lea...