hellosilvrm

  Guest Cycle There are four stages of the guest cycle. The guest cycle refers to the flow of operations that occur in a hotel from when a guest chooses a hotel, to checking out. The four stages are: Pre-arrival Stage The pre-arrival stage is a crucial stage of the guest cycle for establishments since this is where the guest decides what hotel to choose. The factors that are commonly considered by guests when choosing a tourism establishment are: Previous experiences with the establishment The establishment’s advertisements Recommendations from travel agents, friends, or business associates The establishment’s location The establishment’s name or the name of the hotel chain operation Another consideration considered by a guest is the ease of making hotel reservations. Thus, if a FO staff or the hotel’s system is incompetent when receiving reservation requests, guests might be turned off to stay at your establishment. How a front office reservation agent also describes the hotel’s s...

  In accordance with organizational procedures, front office personnel handle document processing as part of their regular responsibilities, such as: Guest records Incoming and outgoing correspondence Business accounting Memos Sources of Room Reservation Modes and types of reservations Telephone Walk-in Online Manual reservation Computer Reservation System A. Filing and Arranging Front Office Documents Filing - is the process of storing and arranging documents according to a particular classification. Categories of Filing Alphabetically Numerically Geographically By subject Chronologically B. Front Office Forms 1. Pre-arrival forms - must be prepared before the guest arrival. Guest reservation record -  Reservation file - a computer-based collection of reservation record Reservation rack slip - filed in a reservation rack 2. Arrival forms  - guest must accomplish upon the registration/ check-in process.  Registration card - printed form Guest Registration r...

     Front office systems are software/tools used by hotels to manage guest interactions and daily operations. 1.  Non-automated/ Manual System - This is classic hospitality management—everything’s handled face-to-face, with records kept on paper. Reservations: Logged by hand in a ledger or diary.  Check-in and check-out: Guests complete physical forms, and keys are managed from a physical rack. Billing calculations are done manually or with a basic calculator, while communication depends on memos or direct conversation. Typical tools include ledger books, wall-mounted room status boards, and physical key racks. Example: Imagine a small, family-run guesthouse that tracks bookings in a notebook and handles payments with a simple cash box. Advantages: Extremely low upfront costs and no technical know-how needed. Drawbacks: It’s slow, mistakes are common, and scaling up is tough as business grows. 2. Semi-automated (Electo-Mechanical) - Here, you’ll find...