hellosilvrm

     Front office systems are software/tools used by hotels to manage guest interactions and daily operations. 1.  Non-automated/ Manual System - This is classic hospitality management—everything’s handled face-to-face, with records kept on paper. Reservations: Logged by hand in a ledger or diary.  Check-in and check-out: Guests complete physical forms, and keys are managed from a physical rack. Billing calculations are done manually or with a basic calculator, while communication depends on memos or direct conversation. Typical tools include ledger books, wall-mounted room status boards, and physical key racks. Example: Imagine a small, family-run guesthouse that tracks bookings in a notebook and handles payments with a simple cash box. Advantages: Extremely low upfront costs and no technical know-how needed. Drawbacks: It’s slow, mistakes are common, and scaling up is tough as business grows. 2. Semi-automated (Electo-Mechanical) - Here, you’ll find...

  a. Duties and Responsibilities of a Front Office Staff Below is the job role of a Front Office Staff based on the Source: Educational Institute of AH&MA  b. Anatomy of Front Office Staff Maintaining Good grooming and Personal hygiene 1. Maintaining a neat and clean hairstyle. 2. Use light make-up to project a professional working image. 3. The  uniform should be spotless and well-ironed. 4. Avoid excessive use of jewelleries. 5. Nails should be well-manicured and hands absolutely clean. 6. Shoes should always be polished. c. Characteristics of an Effective Front Office Staff 2-Classification of Front Office Staff  Frontline staff/specialists - those who deal directly with the guests. They are the Front of the house . Example: Front Office Manager, Front Desk Agent, Uniformed Service. Backline specialists - Use their specialized knowledge to improve frontline operations. Back of the house .   Example: Reservation Supervisor, Reservation Agent, Tel...

1. Wilhelm M. Wudt   - Father of Modern Psychology 2. Ivan Patrorich Pavlov - Classical Conditioning 3. Alfred Binet - Intelligent Quotient 4. James Mckeen Cattell - Personality Test 5. Edward Lee Thorndike - Connectionism ;  Law of  Effect Law of  Exercise Law of Readiness 6. Lewis Madison Terman - revised Intelligent Quotient Test 7. Jean Piaget - Cognitive Development Theory Sensorimotor period (0 to 2 years) Preoperational period (2 to 7 years) Concrete Operational (7 to 11 years) Formal Operational (11 to adulthood) 8. Erik Erikson - 8 Stages of Psychosocial Theory Trust versus Mistrust (infancy) Autonomy versus Shame Initiative Guilt Industry versus Inferiority Ego Identity versus Role Confusion Intimacy versus Isolation Generality versus Stagnation Ego Integrity versus Despair 9. Burrhus Frediric "B.F" Skinner - Theory of Reinforcement Shaping of Behavior Behavioral Chaining Reinforcement Schedul 10. Albert Bandura - Social Learning Theory or Observat...