a. Duties and Responsibilities of a Front Office Staff
Below is the job role of a Front Office Staff based on the Source: Educational Institute of AH&MA
b. Anatomy of Front Office Staff
Maintaining Good grooming and Personal hygiene
1. Maintaining a neat and clean hairstyle.
2. Use light make-up to project a professional working image.
3. The uniform should be spotless and well-ironed.
4. Avoid excessive use of jewelleries.
5. Nails should be well-manicured and hands absolutely clean.
6. Shoes should always be polished.
c. Characteristics of an Effective Front Office Staff
2-Classification of Front Office Staff
- Frontline staff/specialists - those who deal directly with the guests. They are the Front of the house. Example: Front Office Manager, Front Desk Agent, Uniformed Service.
- Backline specialists - Use their specialized knowledge to improve frontline operations. Back of the house. Example: Reservation Supervisor, Reservation Agent, Telephone/ Switchboard Operator
d. Skillsets and Work ethics of Front Office Staff
- Action - oriented
- Solution seeker
- Service oriented
- Tech savvy
- Relational/ social skills
- Multi-skilled
- Commission - oriented
- Creative in applications
- Critical thinkers
- System - oriented
- Proper grooming
- Physically fit
- Mastery in the Functional area
