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Self-Awareness ǀ Master Emotional Intelligence

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Not everybody is naturally aware of him or herself, a study reveals this makes individuals make poor choices, do poorly, and have state issues. Fortunately, self-awareness is a skill that can be developed and enhanced.  First, you should actively ask and listen to feedback on your behaviour from others. Ensure you seek advice from a variety of people. This way you'll receive beneficial ideas from multiple angles. You can ask your boss, colleagues, and your loved ones for opinion. When asking for feedback, be clear about your purpose by admitting that you're improving yourself and you highly regard the opinion of the other party. Be sure to indicate that you're not seeking a pat on the back, but assistance with determining what skills you need to improve in order to advance closer to your career aspirations. Demonstrate the other person that you're open to feedback by using such phrases as, "Can you explain more about x?"  Second, psychological tests can assist...

Introduction ǀ Master Emotional Intelligence

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Front Office Systems ǀ Front Office Services

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     Front office systems are software/tools used by hotels to manage guest interactions and daily operations. 1.  Non-automated/ Manual System - This is classic hospitality management—everything’s handled face-to-face, with records kept on paper. Reservations: Logged by hand in a ledger or diary.  Check-in and check-out: Guests complete physical forms, and keys are managed from a physical rack. Billing calculations are done manually or with a basic calculator, while communication depends on memos or direct conversation. Typical tools include ledger books, wall-mounted room status boards, and physical key racks. Example: Imagine a small, family-run guesthouse that tracks bookings in a notebook and handles payments with a simple cash box. Advantages: Extremely low upfront costs and no technical know-how needed. Drawbacks: It’s slow, mistakes are common, and scaling up is tough as business grows. 2. Semi-automated (Electo-Mechanical) - Here, you’ll find...

Front Office Staff

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  a. Duties and Responsibilities of a Front Office Staff Below is the job role of a Front Office Staff based on the Source: Educational Institute of AH&MA  b. Anatomy of Front Office Staff Maintaining Good grooming and Personal hygiene 1. Maintaining a neat and clean hairstyle. 2. Use light make-up to project a professional working image. 3. The  uniform should be spotless and well-ironed. 4. Avoid excessive use of jewelleries. 5. Nails should be well-manicured and hands absolutely clean. 6. Shoes should always be polished. c. Characteristics of an Effective Front Office Staff 2-Classification of Front Office Staff  Frontline staff/specialists - those who deal directly with the guests. They are the Front of the house . Example: Front Office Manager, Front Desk Agent, Uniformed Service. Backline specialists - Use their specialized knowledge to improve frontline operations. Back of the house .   Example: Reservation Supervisor, Reservation Agent, Tel...

Psychological Foundation ǀ Professional Education

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1. Wilhelm M. Wudt   - Father of Modern Psychology 2. Ivan Patrorich Pavlov - Classical Conditioning 3. Alfred Binet - Intelligent Quotient 4. James Mckeen Cattell - Personality Test 5. Edward Lee Thorndike - Connectionism ;  Law of  Effect Law of  Exercise Law of Readiness 6. Lewis Madison Terman - revised Intelligent Quotient Test 7. Jean Piaget - Cognitive Development Theory Sensorimotor period (0 to 2 years) Preoperational period (2 to 7 years) Concrete Operational (7 to 11 years) Formal Operational (11 to adulthood) 8. Erik Erikson - 8 Stages of Psychosocial Theory Trust versus Mistrust (infancy) Autonomy versus Shame Initiative Guilt Industry versus Inferiority Ego Identity versus Role Confusion Intimacy versus Isolation Generality versus Stagnation Ego Integrity versus Despair 9. Burrhus Frediric "B.F" Skinner - Theory of Reinforcement Shaping of Behavior Behavioral Chaining Reinforcement Schedul 10. Albert Bandura - Social Learning Theory or Observat...

Entrepreneurship in Hospitality and Tourism

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What are entrepreneurs like? • Information seeking - Act on your own to get information to help reach objectives or clarify problems • Systematic planning - Develops and uses logical step-by-step plans to reach goals • Problem-solving - Identifies new and potentially unique ideas to reach a goal Entrepreneurial competencies Initiative - Entrepreneurs take actions that go beyond job requirements or the demand of the situation Sees and acts on opportunities - Looks for and acts on opportunities Persistence - Takes repeated actions to overcome obstacles that get in the way of reaching goals Self-confidence - Has a strong belief in self and own abilities Assertiveness - Confronts problems and issues with others directly Persuasion - Successfully persuades others Use of influence strategies - Uses of a variety of strategies to affect others Concern for high-quality work - Acts to do things that meet or beat existing standards of excellence Commitment to work contract - Places the highest pr...

Farm Tourism Accreditation

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Farm Tourism Development Act of 2016 ǀ Agritourism

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Agritourism: Introduction

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Reminiscing the Past at Casa Gorordo Museum

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Can't get over to Maria Clara and Ibarra fever.  The historical-cultural series uplifted the Filipino culture in mainstream media.  The TV series highlights the  the Spanish-era traditions,  social classes the art of courtship, and family values. Did you know that aside from Intramorous, Ilocos Norte, Ilocos Sur, Pampanga, and Bulacan, there are still places that you need to visit for Spanish-era nostalgia?   You need to visit Visayas, particularly in Cebu. The Casa Gorordo Museum.

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