Master Emotional Intelligence: Empathy

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The more you comprehend the point of view from which the other individuals are approaching, the better you'll be able to make decisions that suit you and the other party. For instance, if you're giving a hard message such as terminating the employment of an employee, really knowing how the other party will feel in that position will direct your decision and how to present the message effectively. That is, being empathetic, treating others the way you would be treated. Of course, being empathetic as opposed to simply giving sympathy is hard to do. Begin with trying to actually listen to the individuals with whom you are speaking.

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Never think that you know what they will say and allow them to get out what they're thinking before you give advice. It is not all verbal. Tone and body language that individuals employ to communicate their message are as important as what they say. Be present when you are speaking with someone. Dedicate your full attention to them and do not even glance at your smartphone answer calls or do anything else when you are engaged in a conversation with someone. Make others feel special and significant. Mention their names and chat often, smile and show interest in their lives by learning about them as individuals. Last but not least, demonstrate that you're truly invested by carefully thinking about where other people are coming from and giving honest feedback, compliments, and advice. The more you work at getting in others' shoes, the sooner it'll become second nature to you, and the more deeply you'll be able to appreciate other people's points of view.

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